Improving manufacturing and saving £millions…
Rolls-Royce Group plc was investing heavily in its infrastructure but needed to tackle the ‘cost of quality’ without reducing quality.
As a member of the project team Ken led the communication activity and ensured its integration with training.
This focus successfully launched and sustained the company’s global ‘Process Excellence’ approach which enabled line managers and staff take stronger ownership of process compliance and continuous improvement.
Engagement events built understanding and support, training developed a community of champions, and ongoing communications highlighted progress and maintained momentum.
This focus successfully launched and sustained the company’s global ‘Process Excellence’ approach which enabled line managers and staff take stronger ownership of process compliance and continuous improvement.
It involved working closely with colleagues from many disciplines and especially those in learning and development.
Engagement events built understanding and support, training developed a community of champions, and ongoing communications highlighted progress and maintained momentum.
The outcome was a £ multi-million reduction in costs and improved delivery for customers.
communicate > engage > mobilise > transform > improve
